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2018 CHEVROLET CRUZE
Fri Aug 22 2025
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Complaint Summary
The infotainment touchscreen on my 2018 Chevrolet Cruze has become unresponsive and frozen on the startup warning screen. Because of this, I am unable to access basic functions such as Bluetooth, CarPlay, and Android Auto. The radio (FM) still works, but I cannot connect my phone for calls, navigation, or music. This issue is widely reported by many other Cruze owners, yet there is no recall or official fix from the manufacturer. The problem is a safety concern because I cannot use hands-free calling or navigation as intended. The dealer quoted me a $190 diagnostic fee and several hundred dollars for replacement, which feels unfair for what appears to be a common defect. I believe Chevrolet should address this issue through a recall or warranty support. Please investigate as this affects driver safety and usability.
Associated Stats:
| Number of Reported Deaths | Number of Reported Injuries | Was There a Fire? | Was Medical Attention Required? |
|---|---|---|---|
| 0 | 0 | No | No |
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